Returns & Refund Policy

Last Updated: June 2026

At Custom Coolers, we take pride in the quality of our products and aim to ensure every customer is satisfied with their purchase.

Returns

Standard, non-customised products may be returned within 14 days of delivery, provided that:

• The item is unused and in its original condition.
• The item is returned in its original packaging where possible.
• Proof of purchase is provided.

Custom-Branded Products

Due to the personalised nature of custom-branded products, customised, branded, printed, or specially manufactured items cannot be returned or refunded unless they are defective, damaged, or supplied incorrectly.

Customers are responsible for approving artwork and branding layouts prior to production. Once production has commenced, orders cannot be cancelled or returned due to a change of mind.

Defective, Damaged or Incorrect Products

If your order arrives damaged, defective, or differs from what was ordered, please notify us within 7 days of delivery.

Where a product is confirmed to be defective, damaged, or incorrectly supplied, Custom Coolers will, at its discretion:

• Repair the product;
• Replace the product; or
• Refund the purchase price.

Return Shipping

• For defective, damaged, or incorrectly supplied products, Custom Coolers will cover the reasonable cost of return shipping.
• For approved non-customised returns, the customer is responsible for return shipping costs.

Refunds

Once the returned product has been received and inspected, any approved refund will be processed to the original payment method within 7 business days.

Contact Us

For any return or refund enquiries, please contact:

Custom Coolers
Email: sales@customcoolers.co.za
Website: Custom Coolers